Thank you for shopping with Crystela. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing an order. Order Processing • All orders are processed and dispatched from Crystela within 24 hours after successful payment confirmation. • Orders placed on Sundays or public holidays may be processed on the next working day. Delivery Time Within Kerala Estimated delivery time: 3–5 working days Within India Estimated delivery time: 5–10 working days International Shipping We ship worldwide. International delivery timelines may vary depending on destination country, courier service availability, and customs clearance procedures. International orders may take additional time during customs processing. Shipping Charges Shipping charges will be calculated at checkout based on delivery location, package weight, and courier service availability. Delivery Delays Crystela is not responsible for delays caused by courier service disruptions, weather conditions, customs clearance delays, natural disasters, or incorrect customer information. Incorrect Address Information Customers are responsible for providing accurate shipping details. Crystela will not be responsible for delivery issues or losses caused by incorrect addresses or phone numbers provided during checkout. Lost or Undelivered Packages • We will coordinate with the courier partner for verification. • Refunds, if applicable, will be processed after receiving confirmation from the courier company. • Refund processing may take up to 7 working days after verification. Damaged Packages Customers must report damaged packages within 24 hours of delivery with a clear uninterrupted unboxing video and visible shipping label and damaged product. Claims without proper video proof may not be eligible for refund consideration. Contact Us For shipping-related support or enquiries, customers may contact us through our official WhatsApp number or email mentioned on the website. By placing an order with Crystela, you agree to this Shipping Policy